Privacy Policy

The Trio (“we/us/our”) respects the privacy of our customers and users of our website (“you”). Our practices and procedures in relation to the collection and use of your data/information have been set out below in this privacy policy. This privacy policy will familiarize you with the manner in which we may collect, use, share, transfer, and disclose your data/information.

We collect only the information necessary for our business purposes such as to provide you with services, complete your order, contact you regarding the status of your order, or in relation to relevant marketing or other ancillary services provided by us or deemed relevant by us in relation to the services.

For the purpose of this privacy policy, sensitive personal data or information of a person (“SPDI”) is as defined under the Information Technology Act 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 (“SPDI Rules”). Please note that usage of the term Personal Information in this Privacy Policy includes Sensitive Personal Data or Information, wherever appropriate and/or mandated under the IT Act and the SPDI Rules.

We do not store your credit card information. We will not rent or sell your name or personal information. We utilize “cookies” to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information only to improve the user-friendliness and functionality of our website.

COLLECTION OF PERSONAL INFORMATION

We collect personal information from you when you provide it to us. For example, if you purchase a product from us or register yourself on our website, we may collect your name, gender, mailing address, telephone number, and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you. We use your personal information for internal purposes such as processing your orders, keeping you informed of your order status, and providing services and ancillary services.

The information we collect also includes your shipping address and billing address.

You represent that the personal information you provide from time to time is correct and updated, and you have all the rights, permissions, and consents to provide the same.

USE AND PROCESSING OF PERSONAL INFORMATION

The personal information collected by us may be used for a number of purposes connected with our business operations, which may include the following:

  1. To deal with requests, inquiries, and complaints, customer services, and related activities;
  2. To respond to your queries and fulfill your requests for information regarding our products and services;
  3. To customize our offerings for you;
  4. To analyze user trends and help improve our offerings;
  5. To notify you about our new products or services and for sending you important information regarding our products or services;
  6. For legitimate business purposes;
  7. To respond to judicial processes and for providing information to law enforcement agencies or as permitted by law; and
  8. For any other purpose in connection with business operations.

DISCLOSURE OF PERSONAL INFORMATION

Under no circumstances do we rent, trade, or share your personal information that we have collected with any other company for their marketing purposes without your consent. We may use your personal information for our own marketing purposes. We reserve the right to communicate your personal information to any third party that makes a legally compliant request for its disclosure.

We may also disclose or transfer your personal information to another third party as part of a reorganization or a sale of the assets or our business to such a third party. Such a third party will have the right to continue to use the personal information you provide to us. We may also share your personal information with our group companies, affiliates, and third parties for the purposes set out under this privacy policy.

COOKIES

We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. Cookies enable this website to recognize the information you have consented to give to this website and help us determine what portions of this website are most appropriate for your needs.

You can delete or disable cookies entirely, but this may significantly impact your experience with our website and may make parts of our website non-functional or inaccessible.

INFORMATION PROVIDER’S RIGHTS

You have the right to withdraw your consent for SPDI provided at any time by sending an email to us at [email protected], in accordance with the terms of this privacy policy. Withdrawal of consent will not be retrospective in nature and shall be applicable prospectively. If you do not provide your information or consent for usage of SPDI or subsequently withdraw your consent, we reserve the right to discontinue the services for which the said SPDI was sought.

You may write to us at [email protected] to access, review, modify, or correct your SPDI or withdraw your consent to provide SPDI. However, certain data or information may not be corrected or modified as required under applicable law, law enforcement requests, or judicial proceedings.

SECURITY PRACTICES AND PROCEDURES

We use reasonable security measures to safeguard and protect your SPDI. We may enter into agreements with third parties (in or outside of India) to store your information or data. These third parties may have their own security standards to safeguard your information or data, and we will, on a commercially reasonable basis, require such third parties to adopt reasonable security standards.

Notwithstanding anything contained in this privacy policy, we shall not be held responsible for any loss, damage, or misuse of your data or information, if such loss, damage, or misuse is attributable to a Force Majeure Event, which includes events beyond our reasonable control such as sabotage, fire, flood, acts of God, civil commotion, computer hacking, etc.

GRIEVANCE REDRESSAL

Any discrepancies and grievances with respect to the processing of SPDI shall be informed to the designated Grievance Officer under the IT Act as mentioned below:

Name: Grievance Officer
Email: [email protected]
Contact Number: 8099280946

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